Service Process
A clear client-facing path from choosing a promotion plan to reviewing attributed results in your own campaign dashboard.
Step by Step
Each checkpoint has a clear client action, BackerRock action, and result record. The exact placement timing depends on campaign status, onboarding completion, and plan eligibility.
Compare plan scope, performance commitment, and fund-protection level before purchasing. Review the applicable terms so the target and remedy are clear in advance.
After purchase, complete the BackerRock onboarding form with the campaign and order information needed to prepare the service. Required authorization is provided through this form.
BackerRock checks the campaign status, information supplied, plan purchased, and whether the campaign is ready for the selected placement.
A dedicated BackerRock tracking link is configured for the campaign, and placement timing or the applicable delivery window is confirmed through service communication.
BackerRock completes the eligible placement. The creator then reviews attributed backers and attributed revenue credited to the dedicated link in their own Kickstarter or Indiegogo dashboard.
Allow the platform dashboard to update after the first placement. If the applicable target is not reached, contact BackerRock with the required evidence for a guarantee review.
Responsibilities
Clear handoffs reduce delays and make the result easier to reconcile.
Do not email or message your Kickstarter or Indiegogo password, login credentials, recovery codes, or unrelated account permissions. Use the BackerRock onboarding form for the required authorization.
For help, contact hi@backerrock.com.
Transparency Boundary
Your plan and order reference, onboarding completion, placement communication, dedicated tracking setup, and the attributed backers and revenue visible in your own campaign dashboard form the client-facing service record.
BackerRock does not publish individual backer information, other clients’ campaign data, partner lists, private audience data, or internal placement systems. Protecting this information does not replace the dashboard evidence available to each creator.
Contact BackerRock promptly if the campaign is paused, suspended, made unavailable, materially changed, or if the destination link no longer works. These changes can affect placement eligibility, timing, attribution, or the ability to schedule a complimentary resend.
FAQ
No. Authorization is required, but it is completed through the BackerRock onboarding form. Never send account passwords or login credentials by email or chat.
Preparation begins after the plan purchase, completed onboarding information, required authorization, and campaign-readiness review are available. Missing or conflicting information can delay placement confirmation.
BackerRock configures a dedicated tracking link for the campaign. Attributed backers and revenue are the conversions credited to that link in the creator’s own Kickstarter or Indiegogo campaign dashboard.
While the campaign is live, the attributed revenue in the campaign dashboard updates when an attributed pledge is canceled. After the campaign ends, a dispute about a canceled pledge may require a spreadsheet or other Kickstarter-issued documentation verifying its original attribution.
Allow the campaign dashboard to update, then contact BackerRock with the project URL, plan or order reference, and supporting dashboard evidence. Eligible shortfalls follow the published Guarantee terms.
Email hi@backerrock.com with the campaign URL and plan or order reference. Do not include passwords or login credentials.
Next Step
Compare the available plans, confirm the applicable commitment, and complete onboarding after purchase.
Questions before purchase? Email hi@backerrock.com. This page should be read together with the Terms of Service, Refund Policy, and Guarantee terms.
